SilverCare India (“SilverCare”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit our website, use our eldercare services, home healthcare support, wellness programs or travel and tour services for seniors offered through SilverCare.
When you use our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information you voluntarily provide to us through your use of our website and services, as well as certain information that is automatically collected through your use of our website.
The personal data we collect may include your name, contact number, email address, residential address, age, date of birth, gender, emergency contact information and information you provide in inquiry forms, appointment requests, registration forms or communication channels.
In healthcare and eldercare services, we may collect health-related information, such as medical history, medications, existing medical conditions, mobility requirements, dietary preferences, physician details, reports and care requirements, when voluntarily provided for service delivery purposes.
For senior travel and tour services we may collect travel preferences, identification information where required for bookings, emergency contact details, travel companion information, special assistance requirements and health related information required for safe travel arrangements.
We may also automatically collect certain technical information, such as IP address, browser information, device information, operating system details, pages visited and general usage data through the use of cookies and similar technologies.
How We Use Your Information
We use information collected through our website and services to facilitate and improve our services, process appointments and inquiries, coordinate eldercare and healthcare support, coordinate travel and tour services for senior citizens, communicate service updates, improve website performance, keep records, respond to customer requests, and comply with any applicable legal obligations.
We may also use the information for internal quality monitoring, analytics, service improvement initiatives and communications about our offerings, unless you opt out of such communications.
Cookies and Tracking Technologies
Our website may use cookies and other similar tracking technologies to improve user experience, understand visitor behavior, remember user preferences, and enhance website functionality.
Users can disable cookies via browser settings, but some features or services on the website may not work properly once cookies are disabled.
Information Sharing and Disclosure
SilverCare does not sell, rent or trade any personal information to third parties.
Information may be shared with healthcare professionals, caregivers, diagnostic partners, travel operators, transportation providers, hotels, service partners, technology providers and government authorities where it is necessary to deliver the services or to comply with legal obligations.
Any information is shared only to the extent necessary to provide services, and operational needs.
Data Security
SilverCare has taken reasonable administrative, technical and security measures to protect personal information against unauthorized access, use, loss, disclosure or alteration.
Although we use reasonable efforts to protect information, no system of transmitting or storing information is ever totally secure.
Data Retention
Personal Information is retained only as long as necessary to provide the service, fulfill legal obligations, resolve disputes, maintain records, and support legitimate business interests.
Information may be securely deleted or, where reasonably possible, anonymized after the retention period required by law has elapsed.
Your Rights
Where possible, and in accordance with applicable laws, you may request access to your personal information, correction of inaccurate information, withdrawal of consent or deletion of personal data where permitted by law.
If you have a request related to personal information please use the contact details below.
Third-Party Websites
Links to third party websites, applications or services may be found on our website. SilverCare is not responsible for the privacy practices or the content and policies of any linked site. Such third parties are encouraged to separately review the privacy policies of such third parties.
Children’s Privacy
The SilverCare services are mainly targeted towards adults and senior citizens. We do not knowingly collect personal information from children without a parent or legal guardian’s permission.
Changes to This Privacy Policy
SilverCare reserves the right to update or amend this Privacy Notice at any time. Any changes made will take effect as soon as they are posted on this page. If you continue to use the website after such changes, you agree to the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our handling of your information, please contact us:
SilverCare India
Website: www.silvercareindia.com
Email: care@silvercareindia.com
Phone: +91 80014 80075